Few issues stoke as much controversy, or provoke as shallow of analysis, as net neutrality. Richard Bennett’s recent piece in the MIT Technology Review is no exception. His views represent a swelling ideological tide among certain technologists that threatens not only any possibility for democratically controlling technological change but any prospect for intelligently and preemptively managing technological risks. The only thing he gets right is that “the web is not neutral” and never has been. Yet current “net neutrality” advocates avoid seriously engaging with that proposition. What explains the self-stultifying allegiance to the notion that the Internet could ever be neutral?
Bennett claims that net neutrality has no clear definition (it does), that anything good about the current Internet has nothing to do with a regulatory history of commitment to net neutrality (something he can’t prove), and that the whole debate only exists because “law professors, public interest advocates, journalists, bloggers, and the general public [know too little] about how the Internet works.”
To anyone familiar with the history of technological mistakes, the underlying presumption that we’d be better off if we just let the technical experts make the “right” decision for us—as if their technical expertise allowed them to see the world without any political bias—should be a familiar, albeit frustrating, refrain. In it one hears the echoes of early nuclear energy advocates, whose hubris led them to predict that humanity wouldn’t suffer a meltdown in hundreds of years, whose ideological commitment to an atomic vision of progress led them to pursue harebrained ideas like nuclear jets and using nuclear weapons to dig canals. One hears the echoes of those who managed America’s nuclear arsenal and tried to shake off public oversight, bringing us to the brink of nuclear oblivion on more than one occasion.
Only armed with such a poor knowledge of technological history could someone make the argument that “the genuine problems the Internet faces today…cannot be resolved by open Internet regulation. Internet engineers need the freedom to tinker.” Bennett’s argument is really just an ideological opposition to regulation per se, a view based on the premise that innovation better benefits humanity if it is done without the “permission” of those potentially negatively affected. Even though Bennett presents himself as simply a technologist whose knowledge of the cold, hard facts of the Internet leads him to his conclusions, he is really just parroting the latest discursive instantiation of technological libertarianism.
As I’ve recently argued, the idea of “permissionless innovation” is built on a (intentional?) misunderstanding of the research on how to intelligently manage technological risks as well as the problematic assumption that innovations, no matter how disruptive, have always worked out for the best for everyone. Unsurprisingly the people most often championing the view are usually affluent white guys who love their gadgets. It is easy to have such a rosy view of the history of technological change when one is, and has consistently been, on the winning side. It is a view that is only sustainable as long as one never bothers to inquire into whether technological change has been an unmitigated wonder for the poor white and Hispanic farmhands who now die at relatively younger ages of otherwise rare cancers, the Africans who have mined and continue to mine Uranium or coltan in despicable conditions, or the permanent underclass created by continuous technological upheavals in the workplace not paired with adequate social programs.
In any case, I agree with Bennett’s argument in a later comment to the article: “the web is not neutral, has never been neutral, and wouldn't be any good if it were neutral.” Although advocates for net neutrality are obviously demanding a very specific kind of neutrality: that ISPs do not treat packets differently based on where they originate or where they’re going, the idea of net neutrality has taken on a much broader symbolic meaning, one that I think constrains people’s thinking about Internet freedoms rather than enhances it.
The idea of neutrality carries so much rhetorical weight in Western societies because their cultures are steeped in a tradition of philosophical liberalism. Liberalism is a philosophical tradition based in the belief that the freedom of individuals to choose is the greatest good. Even American political conservatives really just embrace a particular flavor of philosophical liberalism, one that privileges the freedoms enjoyed by supposedly individualized actors unencumbered by social conventions or government interference to make market decisions. Politics in nations like the US proceeds with the assumption that society, or at least parts of it, can be composed in such a way to allow individuals to decide wholly for themselves. Hence, it is unsurprising that changes in Internet regulations provoke so much ire: The Internet appears to offer that neutral space, both in terms of the forms of individual self-expression valued by left-liberals and the purportedly disruptive market environment that gives Steve Jobs wannabes wet dreams.
Neutrality is, however, impossible. As I argue in my recent book, even an idealized liberal society would have to put constraints on choice: People would have to be prevented from making their relationship or communal commitments too strong. As loathe as some leftists would be to hear it, a society that maximizes citizens’ abilities for individual self-expression would have to be even more extreme than even Margaret Thatcher imagined it: composed of atomized individuals. Even the maintenance of family structures would have to be limited in an idealized liberal world.
On a practical level it is easy to see the cultivation of a liberal personhood in children as imposed rather than freely chosen, with one Toronto family going so far as to not assign their child a gender. On plus side for freedom, the child now has a new choice they didn’t have before. On the negative side, they didn’t get to choose whether or not they’d be forced to make that choice. All freedoms come with obligations, and often some people get to enjoy the freedoms while others must shoulder the obligations.
So it is with the Internet as well. Currently ISPs are obliged to treat packets equally so that content providers like Google and Netflix can enjoy enormous freedoms in connecting with customers. That is clearly not a neutral arrangement, even though it is one that many people (including Google) prefer.
However, the more important non-neutrality of the Internet, one that I think should take center stage in debates, is that it is dominated by corporate interests. Content providers are no more accountable to the public than large Internet service providers. At least since it was privatized in the mid-90s, the Internet has been biased toward fulfilling the needs of business. Other aspirations like improving democracy or cultivating communities, if the Internet has even really delivered all that much in those regards, have been incidental. Facebook wants you to connect with childhood friends so it can show you an ad for a 90s nostalgia t-shirt design. Google wants to make sure neo-nazis can find the Stormfront website so they can advertise the right survival gear to them.
I don’t want a neutral net. I want one biased toward supporting well-functioning democracies and vibrant local communities. It might be possible for an Internet to do so while providing the wide latitude for innovative tinkering that Bennett wants, but I doubt it. Indeed, ditching the pretense of neutrality would enable the broader recognition of the partisan divisions about what the Internet should do, the acknowledgement that the Internet is and will always be a political technology. Whose interests do you want it to serve?
Repost from TechnoScience as if People Mattered
Opponents of regulatory changes that could mean the end of “net neutrality” or proposed legislation like the SOPA/PIPA acts of 2012 regularly contend that these policies would “break the Internet” in some significant way. They prophesize that such measures will lead to an Internet rotten to the core by political censorship or one less generative of creativity. Those on the other side, in response, turn out their own expert analysis meant to assure citizens that the intangible goods purportedly offered by the Internet – such as greater democracy or “innovation” writ large – are not really being undermined at all. In the continuous back and forth between these opposing sides, rarely is the question of whether or not “breaking” the contemporary Internet is actually undesirable given much thought or analysis. It is presumed rather than demonstrated that the current Web “works.” What reasons might we have to consider letting ISPs and content creators lead public policy toward a “broken” Net? Is the contemporary Internet really all that worth saving?
To begin, there are grounds for wondering if the Internet has really been that much of a boon to democracy. Certainly critics like Hindman andMorozov – who point out how infrequently political concerns occupy web surfers, how most content production is dominated by a few elites, and that the Internet has had an ambivalent role in promoting enhanced democracy in totalitarian regimes – would likely warn against overestimating the actual democratic utility of contemporary digital networks. Arab Spring notwithstanding, the Internet seems to play as big a role in entertainment, “clicktivism” and commerce driven pacification of populations as their liberation. Though undoubtedly useful for activists needing a tool for organizing popular action across space and time, the Web is also a major vehicle for the “bread and circuses” (i.e., Amazon purchases and Netflix marathons) that too frequently aid citizen passivity. Moreover, as Jodi Dean points out, those championing the ostensible democratic properties of digital networks frequently overstate the political gains afforded by certain means for public communicative self-expression becoming “democratized.” Just because the Average Joe (or Jane) can now publish their own blog does not necessary mean that they have any more influence on public policy than before.
Second, the image of the Internet as a bottom-up, decentralized and people-powered technology of liberation, for all intents and purposes, seems to be more myth than reality. From the physical infrastructure and the standardization of protocols to the provision of content through websites like Google and Facebook, the Internet is highly centralized and very often already steered by the interests of large corporations. Media scholars Robert McChesney and John Nichols, for instance, contend that the Internet has been one of the greatest drivers of economic monopoly in history. Likewise the depiction of the movement against measures that threaten net neutrality as strictly the bottom-up voice of the people is similarly a figment of collective imagination. That this opposition has any political traction has more to do with the fact that content providers like Netflix and others having a major financial stake in a non-tiered Internet than the bubbling over of popular democratic ferment. Purveyors of bandwidth hungry services profit greatly from a neutral net at the expense of ISPs, who, in turn, are looking for a bigger piece of the pie for themselves.
Third, as Ethan Zuckerman has recently pointed out in an article for the Atlantic, the entrenched status-quo business model of the Internet is advertising. Getting an edge over the competition in advertising requires more effectively surveilling users. We have unintelligently steered ourselves to a Net that financially depends on users’ surfing and social activities being constantly tracked, monitored and analyzed. Users’ provision of “free cultural labor” to companies like Google and Facebook drives the contemporary Internet. The fact that the current Web depends so intimately on advertising, moreover, fuels “clickbait” journalism (think Upworthy), malware and high levels of economic centralization. Facebook’s acquiring of Instagram, as Zuckerman reminds us, was motivated by the company’s desire to maintain its demographic reach of advertising data points and targets. Size, and thereby access to big data, generally wins the day in an ad-driven Internet.
Finally, for those of us who wish contemporary technological civilization offered more frequent opportunities for realizing vibrant face-to-face community, the Internet is more often “good enough” than a godsend. A Facebook homefeed or Netflix marathon provides a minimally satisfying substitute for the social connection and storytelling that occurred within local pubs, cafés and other civic institutions, spaces that centered community life at other times and places. Consider one stay-at-home mom’s recent blogging about the loneliness of contemporary motherhood, loneliness that she describes as persisting despite the much hyped connection offered by Facebook and other social networks. She recounts driving to Target just to feel the presence of other people, seeing fellow mothers but ultimately lacking the nerve to say what she feels: “Are you lonely too?… Can we be friends? Am I freaking you out? I don’t care. HOLD ME.” Digitally mediated contact and networked social “meetups” are means to social intimacy that many of us accept reluctantly. They are, at best, anodynes for the pain caused by all the barriers standing in the way of embodied communality: suburbia, gasoline prices, six-dollar pints of beer, and the fact that too many of us long ago became habituated to being homebodies and public-space introverts.
The fact that the contemporary Web has these strikes against it, of course, does not necessarily mean that is better to break it than reform it. That claim hinges on the degree to which these facets of the Internet are entrenched and likely to strongly resist change. Are thin democracy, weak community and corporate dominance already obdurate features of the Net? Has the technology gained so much sociotechnical momentum that it seems unreasonable to expect anything better out of it? If the answer to these questions is “Yes,” then citizens have good reason for believing that the most desirable avenue for “moving forward” is the abandonment of the contemporary Internet.
I am not first to suggest this course of action. A former champion of the Internet, Douglas Rushkoff , now advocates its abandonment in order to focus on building alternatives through mesh-network technologies. Mesh-networks are potentially advantageous in that surveillance is more difficult, they are structurally decentralized and appear to offer better opportunities for collective control and governance. Experimental community mesh networks are already up and running in Spain, Germany and Greece. If properly steered, they could be an integral part of the development of more substantively democratic and communitarian Internets. If that is truly the case, then resources currently being dedicated to fighting for net neutrality might be put to better use supporting experimentation with and the building of mesh-network alternatives to the current Internet. Letting ISPs have their way in the net neutrality debate, therefore, could prove to be a good thing. Users frustrated by increasing fees and choppy Netflix feeds are going to be more likely to be interested in Web alternatives than those with near perfect service. For the case of the Internet and improved democracy/community, perhaps letting things get worse is the only way they will ever get any better.
Taylor C. Dotson is an associate professor at New Mexico Tech, a Science and Technology Studies scholar, and a research consultant with WHOA. He is the author of The Divide: How Fanatical Certitude is Destroying Democracy and Technically Together: Reconstructing Community in a Networked World. Here he posts his thoughts on issues mostly tangential to his current research.
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