Who Needs What Technology Analysis?

 Back during the summer, Tristan Harris sparked a flurry of academic indignation when he suggested that we needed a new field called “Science & Technology Interaction” or STX, which would be dedicated to improving the alignment between technologies and social systems. Tweeters were quick to accuse him of “Columbizing,” claiming that such a field already existed in the form of Science & Technology Studies (STS) or similar such academic department. So ignorant, amirite?
 
I am far more sympathetic. If people like Harris (and earlier Cathy O’Neil) have been relatively unaware of fields like Science and Technology Studies, it is because much of the research within these disciplines is mostly illegible to non-academics, not all that useful to them, or both. I really don’t blame them for not knowing. I am even an STS scholar myself, and the table of contents of most issues of my field’s major journals don’t really inspire me to read further.
 
And in fairness to Harris and contrary to Academic Twitter, the field of STX that he proposes does not already exist. The vast majority of STS articles and books dedicate single digit percentages of their words to actually imagining how technology could better match the aspirations of ordinary people and their communities. Next to no one details alternative technological designs or clear policy pathways toward a better future, at least not beyond a few pages at the end of a several-hundred-page manuscript.
 
My target here is not just this particular critique of Harris, but the whole complex of academic opiners who cite Foucault and other social theory to make sure we know just how “problematic” non-academics’ “ignorant” efforts to improve technological society are. As essential as it is to try to improve upon the past in remaking our common world, most of these critiques don’t really provide any guidance for what steps we should be taking. And I think that if scholars are to be truly helpful to the rest of humanity they need to do more than tally and characterize problems in ever more nuanced ways. They need to offer more than the academic equivalent of fiddling while Rome burns.
 
In the case of Harris, we are told that underlying the more circumspect digital behavior that his organization advocates is a dangerous preoccupation with intentionality. The idea of being more intentional is tainted by the unsavory history of humanistic thought itself, which has been used for exclusionary purposes in the past. Left unsaid is exactly how exclusionary or even harmful it remains in the present.
 
This kind of genealogical take down has become cliché. Consider how one Gizmodo blogger criticizes environmentalists’ use the word “natural” in their political activism. The reader is instructed that because early Europeans used the concept of nature to prop up racist ideas about Native Americans that the term is now inherently problematic and baseless. The reader is supposed to believe from this genealogical problematization that all human interactions with nature are equally natural or artificial, regardless of whether we choose to scale back industrial development or to erect giant machines to control the climate.
 
Another common problematiziation is of the form “not everyone is privileged enough to…”, and it is often a fair objection. For instance, people differ in their individual ability to disconnect from seductive digital devices, whether due to work constraints or the affordability or ease of alternatives. But differences in circumstances similarly challenge people’s capacity to affordably see a therapist, retrofit their home to be more energy efficient, or bike to work (and one might add to that: read and understand Foucault). Yet most of these actions still accomplish some good in the world. Why is disconnection any more problematic than any other set of tactics that individuals use to imperfectly realize their values in an unequal and relatively undemocratic society? Should we just hold our breaths for the “total overhaul…full teardown and rebuild” of political economies that the far more astute critics demand? 
 
Equally trite are references to the “panopticon,” a metaphor that Foucault developed to describe how people’s awareness of being constantly surveilled leads them to police themselves. Being potentially visible at all times enables social control in insidious ways. A classic example is the Benthamite prison, where a solitary guard at the center cannot actually view all the prisoners simultaneously, but the potential for him to be viewing a prisoner at any given time is expected to reduce deviant behavior.
 
This gets applied to nearly any area of life where people are visible to others, which means it is used to problematize nearly everything. Jill Grant uses it to take down the New Urbanist movement, which aspires (though fairly unsuccessfully) to build more walkable neighborhoods that are supportive of increased local community life. This movement is “problematic” because the densities it demands means that citizens are everywhere visible to their neighbors, opening up possibilities for the exercise of social control. Whether not any other way of housing human beings would not result in some form of residential panopticon is not exactly clear, except perhaps by designing neighborhoods so as to prohibit social community writ large.
 
Further left unsaid in these critiques is exactly what a more desirable alternative would be. Or at least that alternative is left implicit and vague. For example, the pro-disconnection digital wellness movement is in need of enhanced wokeness, to better come to terms with “the political and ideological assumptions” that they take for granted and the “privileged” values they are attempting to enact in the world.
 
But what does that actually mean? There’s a certain democratic thrust to the criticism, one that I can get behind. People disagree about what is “the good life” and how to get there, and any democratic society would be supportive of a multitude of them. Yet the criticism that the digital wellness movement seems to center around one vision of “being human,” one emphasizing mindfulness and a capacity to exercise circumspect individual choosing, seems hollow without the critics themselves showing us what should take its place. Whatever the flaws with digital wellness, it is not as self-stultifying as the defeatist brand of digital hedonism implicitly left in the wake of academic critiques that offer no concrete alternatives. Perhaps it is unfair to expect a full-blown alternative; yet few of these critiques offer even an incremental step in the right direction.
 
Even worse, this line of criticism can problematize nearly everything, losing its rhetorical power as it is over-applied. Even academia itself is disciplining. STS has its own dominant paradigms, and critique is mobilized in order to mold young scholars into academics who cite the right people, quote the correct theories, and support the preferred values. My success depends on me being at least “docile enough” in conforming myself to the norms of the profession.
 
I also exercise self-discipline in my efforts to be a better spouse and a better parent. I strive to be more intentional when I’m frustrated or angry, because I too often let my emotions shape my interactions with loved ones in ways that do not align with my broader aspirations. More intentionality in my life has been generally a good thing, so long as my expectations are not so unrealistic as to provoke more anxiety than the benefits are worth. But in a critical mode where self-discipline and intentionality automatically equate to self-subjugation, how exactly are people to exercise agency in improving their own lives?
 
In any case, advocating devices that enable users to exercise greater intentionality over their digital practices is not a bad thing per se. Citizens pursue self-help, meditate, and engage in other individualistic wellness activities because the lives they live are constrained. Their agency is partly circumscribed by their jobs, family responsibilities, and incomes, not to mention the more systemic biases of culture and capitalism. Why is it wrong for groups like Harris’ center to advocate efforts that largely work within those constraints?
 
Yet even that reading of the digital wellness movement seems uncharitable. Certainly Harris’ analysis lacks the sophistication of a technology scholar’s, but he has made it obvious that he recognizes that dominant business models and asymmetrical relations of power underlay the problem. To reduce his efforts to mere individualistic self-discipline is borderline dishonest, though he no doubt emphasizes the parts of the problem he understands best. Of course it will likely take more radical changes to realize the humane technology than Harris advocates, but it is not totally clear whether individualized efforts necessarily detract from people’s ability or the willingness demand more from tech firms and governments (i.e., are they like bottled water and other “inverted quarantines”?). At least that is a claim that should be demonstrated rather than presumed from the outset.
 
At its worst, critical “problematizing” presents itself as its own kind of view from nowhere. For instance, because the idea of nature has been constructed in various biased throughout history, we are supposed to accept the view that all human activities are equally natural. And we are supposed to view that perspective as if it were itself an objective fact rather than yet another politically biased social construction.
 
Various observers mobilize much the same critique about claims regarding the “realness” of digital interactions. Because presenting the category of “real life” as being apart from digital interactions is beset with Foulcauldian problematics, we are told that the proper response is to no longer attempt the qualitative distinctions that that category can help people make—whatever its limitations. It is probably no surprise that the same writer wanting to do away with the digital-real distinction is enthusiastic in their belief that the desires and pleasures of smartphones somehow inherently contain the “possibility…of disrupting the status quo.” Such critical takes give the impression that all technology scholarship can offer is a disempowering form of relativism, one that only thinly veils the author’s underlying political commitments.
 
The critic’s partisanship is also frequently snuck in the backdoor by couching criticism in an abstract commitment to social justice. The fact that the digital wellness movement is dominated by tech bros and other affluent whites implies that it must be harmful to everyone else—a claim made by alluding to some unspecified amalgamation of oppressed persons (women, people of color, or non-cis citizens) who are insufficiently represented. It is assumed but not really demonstrated that people within the latter demographics would be unreceptive or even damaged by Harris’ approach. But given the lack of actual concrete harms laid out in these critiques, it is not clear whether the critics are actually advocating for those groups or that the social-theoretical existence of harms to them is just a convenient trope to make a mainly academic argument seem as if it actually mattered.
 
People’s prospects for living well in the digital age would be improved if technology scholars more often eschewed the deconstructive critique from nowhere. I think they should act instead as “thoughtful partisans.” By that I mean that they would acknowledge that their work is guided by a specific set of interests and values, ones that are in the benefit of particular groups.
 
It is not an impartial application of social theory to suggest that “realness” and “naturalness” are empty categories that should be dispensed with. And a more open and honest admission of partisanship would at least force writers to be upfront with readers regarding what the benefits would actually be to dispensing with those categories and who exactly would enjoy them—besides digital enthusiasts and ecomodernists. If academics were expected to use their analysis to the clear benefit of nameable and actually existing groups of citizens, scholars might do fewer trite Foucauldian analyses and more often do the far more difficult task of concretely outlining how a more desirable world might be possible.
 
“The life of the critic easy,” notes Anton Ego in the Pixar film Ratatouille. Actually having skin in the game and putting oneself and one’s proposals out in the world where they can be scrutinized is far more challenging.  Academics should be pushed to clearly articulate exactly how it is the novel concepts, arguments, observations, and claims they spend so much time developing actually benefit human beings who don’t have access to Elsevier or who don't receive seasonal catalogs from Oxford University Press. Without them doing so, I cannot imagine academia having much of a role in helping ordinary people live better in the digital age.